Understanding Our Referral Process

Our referral process is designed to ensure that individuals in need are connected with the right resources as smoothly as possible. We facilitate referrals from various sources including schools, pupil referral units, families and community organisations, ensuring that our clients receive a tailored approach that meets their unique needs.

What Happens After a Referral?

Connecting People

Once we receive your referral, here's what to expect:

Initial Contact
A member of our team will call the parent/carer to arrange a first assessment.

Assessment Meeting
We'll meet in a convenient location — this could be at home, in school, or a
neutral setting — to explore the family’s needs and complete initial paperwork.

Team Review
Our team will review the assessment and carefully match the family with a
staff member best suited to support them.

Ongoing Support
Regular visits begin — usually weekly — and may take place in school, at
home, or in the community.

Progress Monitoring
We keep confidential records of all sessions, goals, and actions taken to
ensure progress is transparent and collaborative.

For Professionals & Schools

Collaborative Referrals

Nominate a key contact person for ongoing communication.

Notify us of any multi-agency meetings or key updates.

Share known involvement from other services (past or present).

Provide a short overview of the student/family’s context and any potential risks.

Ensure consent has been gained in line with GDPR.

What You Can Expect from Us

Keeping Clients Informed

Trained, experienced staff with enhanced DBS checks.

Clear, timely updates shared with referrers (with client consent).

Respectful and honest communication with families.

Flexible, family-centred support with no rigid timeframes.

Confidentiality maintained, except where safeguarding applies.

Attendance at relevant school or agency meetings when possible.

Commitment to positive, strengths-based intervention.

Our Services Include:

Listening to Our Clients

1:1 and group Solution-Focused Interventions in schools.

Family support sessions for improving communication and engagement.

Parenting courses grounded in solution-focused practice
Positive youth activities that build confidence and resilience.

Staff coaching and training in solution-focused methods.

Multi-agency collaboration and meeting support.

Signposting to specialist services or community resources.

Practical support (e.g., benefits, housing, budgeting) for our active clients.

Empowering Parents and Carers

“We work with families, not to them — building safety, trust, and hope.”

We understand the challenges parents and carers face when seeking help for their children's emotional well-being. Our self-referral option is designed to simplify the process, allowing you to take the first step towards support without any hurdles. This straightforward approach means you can reach out to us directly, enabling you to address concerns related to your child's behaviour, emotional health, or family dynamics. By empowering you to initiate contact, we aim to foster a welcoming and inclusive environment for all families needing assistance. No need for intermediaries or lengthy procedures; our self-referral system is about making the journey to support as seamless as possible. Once you reach out, our dedicated team will work with you to understand your specific needs and tailor our services accordingly, ensuring the right support is provided for both you and your child.

Key Support Areas

Explore Our Comprehensive Services

At Holistic Support we understand that every learner is unique, and so are their needs. Our diverse range of support services is designed to tackle various challenges faced by individuals in their educational and emotional journeys. We prioritise emotional wellbeing, offering tailored strategies to help learners navigate their feelings and build resilience. Our approach facilitates a safe space for individuals to express themselves and learn coping mechanisms to manage stress and anxiety. We also focus on behaviour issues, equipping learners with the tools they need to address and overcome any behavioural challenges in a constructive manner. Our team supports positive behavioural change, fostering an environment where each individual can thrive. Attendance challenges are addressed through our comprehensive support framework. We work closely with learners and their families to identify underlying issues and create strategic plans to encourage consistent attendance and engagement in their education. Recognising the importance of family dynamics, we provide guidance and resources to support families in fostering healthy relationships. Our aim is to strengthen family bonds while ensuring that learners feel supported both at home and in school. We're dedicated to guiding learners toward healthier futures, focusing on holistic improvement in their overall wellbeing.